taka10 Privacy Policy

taka10 ("Company", "we", "us", "our") is committed to protecting the personal information of every player who registers and uses the taka10 Platform. This Privacy Policy sets out in clear terms the categories of personal data we collect, the lawful basis on which we process that data, the purposes for which it is used, how long we retain it, who we may share it with, and the rights available to you as a data subject.

This policy covers all services accessible via taka10.pro, including the game lobby, sportsbook, crash games, payment processing, bonus and voucher systems, customer support, and any marketing communications we send. It applies to all registered players and to visitors who browse the Platform without registering an account.

taka10 operates in compliance with internationally recognised data protection principles. We process personal data lawfully, fairly, and transparently; we collect only what is necessary for the stated purpose; we keep data accurate and up to date; we retain it only as long as required; and we protect it with appropriate technical and organisational security measures at all times.

1.1 Registration Data

When you create a taka10 account, we collect the personal information you provide directly, which may include your full name, date of birth, residential address, email address, and mobile phone number. This information is required to set up and maintain your account, verify your identity, and communicate with you about your account activity.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, taka10 may request copies of identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address and proof of payment method ownership. These documents are collected and retained solely for the purpose of verifying your identity and preventing fraud and underage gambling.

1.3 Financial and Transaction Data

taka10 records all financial transactions conducted on your account, including deposits, withdrawals, wagers, bonus credits, and refunds. We collect the payment method details you use — such as your bKash or Nagad mobile wallet number, Rocket account, or masked card details for Visa and Mastercard transactions — in order to process payments securely and maintain accurate financial records.

1.4 Technical and Device Data

When you access taka10.pro, we automatically collect certain technical data, including your IP address, device type and operating system, browser type and version, referring URL, pages visited, session duration, and timestamps. This data is used for security monitoring, fraud detection, platform performance optimisation, and regulatory compliance. We do not use this data to personally identify you without a separate lawful basis for doing so.

1.5 Communications Data

If you contact taka10 through our customer support channels, we retain records of those communications, including emails sent to [email protected] and any live chat transcripts. This data is used to resolve your enquiry, improve our support quality, and maintain a record of any disputes or complaints raised.

1.6 Cookies and Tracking Technologies

taka10 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the Platform is used. Essential cookies are necessary for the Platform to function and cannot be disabled. Analytics and preference cookies help us improve the user experience and may be declined via your browser settings. We do not deploy third-party advertising cookies on the taka10 Platform.

2.1 Account Management and Service Delivery

The primary purpose for which taka10 processes your personal data is to provide you with the Platform services you have signed up for. This includes maintaining your account, processing your deposits and withdrawals in BDT, crediting bonus and voucher amounts, allowing access to the game lobby — including slots, live casino, crash games, cricket betting, and video poker titles such as Jacks or Better — and delivering customer support when you need it.

2.2 Identity Verification and Fraud Prevention

taka10 processes identity and financial data to verify that you meet the minimum age requirement of 21 years, to confirm your identity, and to detect and prevent fraudulent activity, money laundering, and other financial crimes. This processing is carried out under our legal and contractual obligations and forms an essential part of operating a safe and responsible gaming platform.

2.3 Responsible Gaming Monitoring

taka10 analyses account activity data — including deposit frequency, bet sizes, session length, and withdrawal patterns — to identify signs of problem gambling behaviour. Where such indicators are identified, we may proactively reach out to a player with responsible gaming information or apply account-level protections in the interest of player welfare. This processing is carried out in the vital interest of our players and as part of our responsible gaming commitment.

2.4 Marketing Communications

Where you have opted in to receive marketing communications from taka10, we may use your email address or mobile number to send you promotional offers, bonus announcements, seasonal promotions (including offers around Eid, Pohela Boishakh, and Victory Day), and updates about new games and features. You may withdraw your marketing consent at any time by contacting [email protected] or by using the unsubscribe option in any marketing email we send you. Withdrawing marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

2.5 Platform Security and Technical Operations

Technical and device data is processed to monitor the security and integrity of the taka10 Platform, to diagnose and resolve technical issues, to detect and block unauthorised access attempts, and to ensure the Platform performs reliably for all players across Bangladesh, whether accessing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere.

2.6 Legal and Regulatory Compliance

taka10 may process and retain your personal data to the extent required to comply with applicable legal and regulatory obligations, to respond to lawful requests from competent authorities, and to establish, exercise, or defend legal claims arising from your use of the Platform.

3.1 Payment Service Providers

To process your deposits and withdrawals, taka10 shares necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and the international card networks Visa and Mastercard. Each payment partner operates under its own privacy and security standards and processes your data only to the extent necessary to complete the relevant transaction.

3.2 Game Providers and Technology Partners

taka10's game library is powered by internationally certified providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver games to your device and ensure fair outcomes, certain technical data (including session tokens and game history) may be transmitted to these providers. Game providers do not receive your full personal profile and are contractually obligated to protect any data they receive.

3.3 Fraud Prevention and Verification Services

taka10 may engage third-party identity verification and fraud prevention services to assist with KYC checks and anti-money-laundering screening. These services receive only the data required to perform the specific verification task and are bound by strict confidentiality obligations.

3.4 Legal Authorities

taka10 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of taka10, its players, or the public. We will notify affected players of such disclosures where legally permitted to do so.

3.5 No Sale of Personal Data

taka10 does not sell, lease, or otherwise transfer your personal data to any third party for that party's independent commercial use, including for advertising profiling, data brokerage, or list marketing. All third-party data sharing is limited to service-delivery purposes as described in this section.

4.1 Active Accounts

While your taka10 account remains active, we retain all personal, financial, and activity data associated with it. This data is necessary to deliver the Platform services, process ongoing transactions, and maintain your account history.

4.2 Closed and Inactive Accounts

Following the closure of a taka10 account — whether initiated by the player or by taka10 for breach of our Terms & Conditions — we retain your personal data for a period required to comply with our legal, regulatory, and financial record-keeping obligations. Financial transaction records are typically retained for a minimum of five years from the date of the transaction. KYC documents are retained for a minimum of five years from the date of account closure. After the applicable retention period has elapsed, your data is securely deleted or irreversibly anonymised.

4.3 Self-Excluded Players

If you have requested self-exclusion, taka10 retains sufficient personal data to enforce the exclusion and prevent you from re-registering during the exclusion period. This retention is carried out in your vital interest and in the interest of responsible gaming. Data relating to self-excluded players is not used for marketing purposes.

As a taka10 player, you have a number of rights with respect to the personal data we hold about you. To exercise any of the rights listed below, please contact us at [email protected] with your full name, registered email address, and a description of your request. We will respond after verifying your identity, within a reasonable timeframe.

6.1 Technical Safeguards

taka10 employs a range of technical security measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data in transit, encrypted storage of sensitive account credentials, firewall protection, intrusion detection systems, and regular security audits of our infrastructure. Payment data processed through bKash, Nagad, Rocket, and card networks is handled in accordance with the security standards required by those payment providers.

6.2 Organisational Safeguards

Access to personal data within taka10 is restricted on a strict need-to-know basis. Staff members with access to player data are bound by confidentiality obligations and receive training on data protection responsibilities. taka10 conducts periodic internal reviews of data handling practices to ensure ongoing compliance with this Privacy Policy.

6.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to affected individuals, taka10 will take prompt steps to contain the breach, assess its scope and impact, and notify affected players without undue delay. We will also take appropriate remedial action to prevent recurrence and strengthen our security posture following any confirmed breach.

6.4 Your Role in Account Security

While taka10 takes all reasonable steps to protect your data on our end, account security is a shared responsibility. You must keep your taka10 login credentials confidential, use a strong and unique password, and notify our support team immediately at [email protected] if you suspect that your account has been accessed without your authorisation. taka10 will never ask for your password by email, phone, or any messaging application.

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. taka10 uses cookies and similar technologies (such as local storage and session tokens) to keep you logged in during a session, remember your in-game preferences, protect your account from session hijacking, and understand how players navigate the Platform so we can improve the experience.

7.2 Types of Cookies Used

• Essential cookies: Required for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core Platform functionality.
• Preference cookies: Remember your settings and preferences across sessions, such as your preferred language or game display settings.
• Analytics cookies: Help taka10 understand aggregate usage patterns, page performance, and player journeys through the Platform. This data is processed in anonymised or pseudonymised form.

taka10 does not use third-party advertising cookies or cross-site tracking technologies for targeted advertising purposes.

7.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the taka10 Platform, including the ability to stay logged in or access certain game features. Refer to your browser's help documentation for instructions on managing cookies on your specific device.

8.1 Changes to This Privacy Policy

taka10 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or Platform services. When we make material changes, we will post a notice on the taka10 Platform and, where appropriate, notify registered players by email. The "Last updated" date at the top of this page indicates when the most recent revision was made. Continued use of the Platform following any update constitutes your acceptance of the revised Privacy Policy.

8.2 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data taka10 holds about you, please contact our support team. Our email address is listed in the footer of every page on the taka10 Platform. We aim to respond to all privacy-related enquiries within 5 business days, measured in Bangladesh Standard Time (BST, UTC+6). For account-specific requests, we will ask you to verify your identity before processing your request.